Menu
Returns, Privacy and Policy
Returns Policy
We want you to love your Rawbei bag! If you’re not completely satisfied, we’ve got you covered with our hassle-free returns process. Here’s how it works:
- How to Initiate a Return:
To process a return, contact us at 0341-4010471 within 7 days of receiving your order. Our team will guide you through the next steps. - Condition of the Product:
The product must be undamaged, unused, and in its original packaging with all tags intact. We reserve the right to reject returns if the item shows signs of wear or damage. - Refund Timeline:
Once we receive and inspect your returned item, a refund will be processed within 15 days. - Refund Options:
- 100% in Voucher: Get a full refund as a store voucher to shop for your next favorite bag at Rawbei.
- 92% via Online Transfer: Receive 92% of the purchase amount through online bank transfer, with 8% deducted as a processing fee.
- Shipping Costs:
Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrect upon arrival. In such cases, please contact us at 0341-4010471 for assistance.
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Rawbei collects, uses, and protects your personal information when you shop for handbags on our website.
- Information We Collect:
We collect the following information to process your orders and improve your shopping experience:- Name, email address, phone number, and shipping address (provided during checkout).
- Payment details (processed securely through trusted third-party payment gateways).
- Browsing data, such as IP address, pages visited, and products viewed (via cookies, with your consent).
- How We Use Your Information:
- To process and deliver your orders (e.g., totes, crossbody bags, clutches).
- To send you updates about your order via email or WhatsApp.
- To notify you about new arrivals, promotions, and offers (you can opt out anytime).
- To improve our website and tailor recommendations for Pakistani customers.
- How We Protect Your Data:
We use secure encryption (SSL) to protect your personal and payment information. We do not store your payment details; they are handled by trusted payment gateways like PayPal and local Pakistani bank partners. - Sharing Your Information:
We may share your details with:- Delivery partners to ship your orders across Karachi, Lahore, Islamabad, and other cities in Pakistan.
- Third-party service providers for payment processing and website analytics.
We will never sell or share your information with unrelated third parties for marketing purposes.